Session Outlines

Best Practices for Accounts Receivable

- Specializing in creating cash flow

- Credit Management

- Effective Letter Writing & Communication

- The Collection Phone Call

- Tips on Collections

- Handling Excuses

- Diffusing Complaints

Tailoring Credit Terms and Policies Specific to your Business

- Developing Your Credit Policy

- Proper Credit Management

- Creating Effective Letters

- Email Etiquette

- Business Writing

Building Connections & Relationships

F.L.I.R.T. your way to better connections

- First Impressions/Body Language

- Learning Names

- Identifying Common Ground

- Reverse Networking

- Tapping into your Resources

Keynote-Try- Ask- Find; The Three Keys to Success in the Workplace


From dental assistant drop out, to family business builder, to emerging leader for Atlantic Canada (twice), Krista will share her journey from failure to success. Krista has first-hand experience of building her own self-esteem and turning it into leadership and overcoming self doubt.

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